Return policy

Due to our high hygiene standards, on behalf of the safety of our customers we do not accept returns at this time. All our skincare and cosmetics products are non-returnable and non-refundable.

You can always contact us for any product or order related questions, at support@avamessentials.com

Damages and Issues

Please inspect your order carefully immediately upon receiving it. If the item is defective, damaged, or you receive the wrong product, please contact us within three business days of delivery so that we can evaluate the issue and assist you with a replacement.

For any claim involving a damaged or defective product, a continuous, unedited video recording of the package being unwrapped/unboxed must be provided as proof. The video should clearly show the unopened package, the shipping label, the unboxing process, and the condition of the product upon opening.

Claims for damaged or defective products without a valid unboxing video may not be eligible for a replacement or refund.

To raise a request, please provide a copy of your receipt/order details and email us at support@avamessentials.com with the unboxing video and details of the issue.

Exchanges

We do not accept any order exchanges at this time.

Refunds

For any approved faulty orders, or if you fail to receive your product for any reason, please get in touch with our team to request a refund.

For defective or damaged products, refunds will only be considered when a valid unboxing video is provided showing the package being opened and the issue with the product. If an unboxing video is not provided, we reserve the right to reject the refund or replacement request.

If your request is approved, you will be automatically refunded using your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund.

We reserve the right to process a refund up to 14 days after receiving confirmation of the return request and the returned item, where applicable.

The refund will be issued to the same payment method used for the original purchase.